Last week we had a problem with a cell phone that reinforced my desire to treat our Blue Moon Candles customers like gold!
Scott purchased a new cell phone (Droid X) and after two days a button FELL OFF! Now that is not a huge deal, because I was sure a simple call would remedy the situation…right?! Wrong. Not only was his store sales rep rude and uncaring, she tried to charge him over $80.00 for a “deductible” on a two day old phone, and stated there were no supervisors on site.
Long story short I was able to intervene and remedy the situation, but it took my time and caused him undue stress. Something I never want to do to my customers!
In this age and economy it seems like everyone is talking about “coaching” and “consulting” when really in my opinion the number one thing that I wish companies would just get back to excellent customer service! People WILL pay for a superior product that comes with excellent service. I know I am careful how I spend my money and am FAR more likely to spend it where it is appreciated and brings me the biggest value.
Our customers are Valued and we want to leave every one with a giant smile on their face!
Do you have a customer service horror story? What did you learn for that experience? What about a time you experienced Fantastic Service? Enlighten us! 🙂
Love, Laughter & Candlelight!