Category Archives: customer service

Your Candles the way YOU like em!

I love to have lots of choices!  I want everyone to have those same benefits…When it comes to Candles YOU can decide.   You made a wish, Blue Moon Candles is here to grant it!  🙂

Art from Crystaleyes909 on Deviantart

Why have something Premade or Machine made when YOU can decide what YOU enjoy?  Check out Blue Moon Candles new Your Choice feature on our Facebook Page!

Napoleon Bonaparte
Nothing is more difficult, and therefore more precious, than to be able to decide.

Love, Laughter & Candlelight!

 


Excellent Service…or not?!

Last week we had a problem with a cell phone that reinforced my desire to treat our Blue Moon Candles customers like gold!

Scott purchased a new cell phone (Droid X) and after two days a button FELL OFF! Now that is not a huge deal, because I was sure a simple call would remedy the situation…right?!  Wrong.  Not only was his store sales rep rude and uncaring, she tried to charge him over $80.00 for a “deductible” on a two day old phone, and stated there were no supervisors on site.

Long story short I was able to intervene and remedy the situation, but it took my time and caused him undue stress.  Something I never want to do to my customers!

In this age and economy it seems like everyone is talking about “coaching” and “consulting” when really in my opinion the number one thing that I wish companies would just get back to excellent customer service! People WILL pay for a superior product that comes with excellent service.  I know I am careful how I spend my money and am FAR more likely to spend it where it is appreciated and brings me the biggest value.

Our customers are Valued and we want to leave every one with a giant smile on their face!

Do you have a customer service horror story?  What did you learn for that experience?  What about a time you experienced Fantastic Service?  Enlighten us!  🙂

Love, Laughter & Candlelight!


Our Zeal for Customer Service!

I am sure we have all had those notable moments when we are spending money with a vendor or company and we just *feel* that we are not appreciated, honored or even heard.  Those are disappointing times my friend.  In today’s economy those are dangerous moves to make as well.

My mom Leslie is hands on and personally involved with Customer Service when she supports her customers at Kelly Temporary Services.  She has shown me constantly time and again how excellent service can set you apart.  She strives to make all her customers feel special.

For those of us in business, it is really invaluable to remember the customer is KING!  Michael D. Brown the author of Fresh Customer Service makes many good points.  Michael did an interview on the Indie Beauty Network where he mentioned that “nobody has a monopoly on products or services nowadays. The only way you differentiate yourself is through the experience you offer to your customers.

Customers today want you to make an investment in them by giving them a positive and memorable experience that they cannot get anywhere else.”

What are some ways to ensure happy customers?  We are glad you asked!

These are a few ideas we are implementing here at Blue Moon Candles.

Give people more than they expect and do it cheerfully. There are many ways you can give people more than they expect.  Some examples I am incorporating are: a handwritten note thanking them for choosing you, samples of other items for them to try, on occasion reduced or flat rate shipping & speedy service.

Simply asking how you can be helpful.  It is a simple sentence that conveys much-your genuine desire to resolve any situation to your customer’s satisfaction.

Really listen.  Sometimes we forget-to truly listen, sometimes we need to stop and hear what is being said.  Once we hear the situation from the other parties perspective, then we can properly react and respond.

What are your thoughts?  If you have a business what is your company doing to further your customer service?  As a customer, what things matter most to you?

Candles Customer Service

Candles Customer Service